Patient Care

Contact Information

Hospital Address:
SP-4 & 6, Malviya Industrial Area,
Malviya Nagar, Jaipur- 302017,
Rajasthan, India

+91-141-2751871,72,73, 2751971

Appointments : +91 141 4101201
Emergency : +91 141 4101111
Fax : +91 141 2751006
Web : http://www.apexhospital.in
Email : info@apexhospital.in

 

 


Patient Safety


Apex Hospital is committed to Patient Safety and has launched the Patient Safety Declaration which will be followed by all group hospitals.

The Declaration:

Every hospital shall have a person designated for patient safety.
Every hospital shall have a Patient Safety Committee with representatives from medical services, nursing, engineering, housekeeping, pharmacy and infection control that shall meet every quarter.
Every hospital shall train all its employees on patient safety issues.
Every hospital shall educate its patients on patient safety issues.
Every hospital shall have a policy and implemented system on reporting of adverse events within the organization.
Every hospital shall collect rates for the following patient safety indices:
    o Hospital acquired infections
    o Patient fall
    o Pressure ulcer
    o Needle stick injuries
    o Medication errors
All hospitals shall join hands to form a National Patient Safety Network for sharing of the best practices in patient safety. Every hospital shall endeavor to prevent the "Never Events" listed by the National Quality Forum.


Admission Procedure


Patient reports to the reception of the hospital.
Front desk executive enquires about the patient's problem.
Reception office refers the patient to the concerned department/doctor.
Patient reports there, and concerned doctor investigates the patient's case history.
If required, patient is advised for admission in the hospital.
In case of admission, the patient is given the admission date and admission form is filled for further formalities.
Except for emergency cases, admission to the hospital is done by appointment. This will be recommended by the specialist during the patient's outpatient consultation.
Before admission, the patient is counseled by the front desk executive regarding the treatment package which includes:
Estimated bill size
Average length of stay
Various modes of payment accepted


When the patient arrives at the ward, our ward staff will orientate the patient to the ward and the facilities available. Patient will then be clerked by the ward doctor - this involves taking a detailed medical history and ordering of tests if necessary.
During the patient's stay in the hospital, he/she will be attended by a team doctors comprising of medical specialists, assisted by medical officers and house officers. Every care is taken in respect of patient care, treatment, meals, dress and health recovery.
The daily routine in the ward includes activities such as ward rounds by doctors, medication, meals, visiting hours and bedtime. However, this routine may vary as laboratory tests, x-ray, treatment and other procedures will take place when required.
If required, the doctors operate the patient as part of the treatment.
The patient's medical records and information on their medical condition are confidential. We will only share this information with the patient and the next-of-kin. If the immediate family members wish to know more about the patient's condition, they can approach the appropriate coordinator to arrange for convenient time to meet the concerned doctor.
The safety and wellbeing of our patient is our utmost concern to us. We advise our patients to remain within the hospital premises until they are discharged by the concerned doctor.
A discharge summary certificate will be given to the patient before leaving the ward. In case the patient needs a medical certificate, he/she has to inform the doctor or nurse in advance so that it can be prepared before the patient's leaves

Before leaving the ward, patient is handed over with detailed discharge summary, which includes doctor's advice on their further follow-up treatment, daily routine diet, and medical prescription.
The doctors may give the patient an appointment for follow-up at the Specialist Outpatient Clinic. If the patient needs to reschedule the outpatient appointment after discharge, they can feel free to contact the concerned doctor.